Mark Preston of Bank of America

I wanted to make you aware that Marcos in your Service Department is a valuable asset and the consummate professional. I will be bringing my car to your dealership for all of my service needs because of people like Marcos.

Thank You Service

 

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Matthew S. Lawson, Vice Chairman of Ventana Capital Management

Great Sales Experience at New OC Infiniti Store

Eric, just a brief note to congratulate you and your colleagues in the Western Region for doing such a good job in establishing the new OC Infiniti store in Westminster. When I picked up a new Infiniti at OCI last week, GM Ken Kaiden, GSM Randy Del Prado and Svc Mgr Ruben Serna did a terrific job of welcoming me back into the Nissan product family. They and their team members were price-competitive, courteous and extremely professional. I'm confident that the mgt team at OC Infiniti will do quite well both for their store and the Infiniti nameplate. My wife and I were quite pleased with our Infiniti ownership experience in the '90s when we drove a J30 and a G20 in Chicago. Nearly 50 years ago, I even learned to drive on one of the first Datsun Bluebird sedans sold in CT. I seem to recall that my Dad picked it up brand new for $999 at some sort of car lot in Danbury. Katayama-san and Mayfield Marshall got quite a kick out of that story when I ran into them at JAMA events in the early '70s. At that time, I worked for C. R. "Dick" Brown as part of the original mgt team that established Mazda Motors of America in that lovely LA suburb of Compton. When C.R. moved on in '74, I soon did likewise, to work in the IT industry, on the Reagan staff, on Wall St. and, now, in venture capital, but I look back fondly on my early career in the "car business." NEVER a dull moment! As we both know, the Infiniti nameplate has seen its ups and downs during the past couple of decades. I believe that Nissan is firmly committed to reinvigorating the brand in the US and has a great opportunity to succeed with the right mix of competitive new products combined with strong dealer support and a core focus on world-class customer service. I wish you and your colleagues the best

Cordially,

Matt

 

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Patrick Finnerty,Principal 19200 Von Karman Ave. Suite 52 Irvine, CA 92612-8514

Ken what a great dealership you have.

I just wanted to send you a note telling you what a great dealership you have. I have had a number of Infiniti's and would not buy another car. Today was the first day I ever had to bring one in for service. Nothing mechanically wrong, just a defective dashboard and some recall service Infiniti asked for. The courtesy and service that your Service Representative, Jeremy gave me was impeccable. I also had the opportunity to see how he worked with other customers and he treated everyone with the greatest respect and efficiency The world should have more people like Jeremy. You as well should be complimented in choosing employees of this caliber. Thank you in advance for servicing my vehicle.

Patrick Finnerty

 

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Alan H.Garden Grove, CA

I love Orange Coast Infiniti. Here are few reasons why.

Now, my experience with the dealership is solely limited to their service and parts departments. Since I have not purchased a car from said dealership, I wouldn't have any idea how good of a deal you may land on there. To start, I'd STRONGLY advise you to go visit Jeremy if you're in there for any type of serivces. He will go above and beyond to take care of you and your beloved Infiniti. I have visited this dealership so many times since they opened back only few months ago. Everytime I'm there, Jeremy will personally take care of EVERYTHING for me. For people who's saying their maintenance fee seems high, you need to understand the fact that you're driving a high performance luxury vehicle. NOT your average Honda Accord or Toyota Camry. On top of that, you will get a loaner vehicle to drive around and take care of errands if you're in there for more than several hours (oil change isn't going to take several hours... lol). Secondly, everyone at their parts department is extremely friendly! Not to mention, they WILL hook you up on any OEM parts and wide variety of aftermarket parts. I've recently decide to freshen up my 07 Infiniti G35 sedan a little bit by ordering the new 2010 G37 front end which consist of brand new front fascia. Rick who helped me ordering everything was VERY knowledgeable with all parts involved for the conversion, and of course, he gave me the best prices around ANYWHERE! I've done some homework myself by going on several out of state Infiniti dealership parts department that also runs online stores, but NONE of them was able to beat Rick's prices! Also, he went above and beyond by personally taking care of this huge order by keeping me on the loop during the entire transition. As some of you can see, this is my first Yelp review. I usually don't bother writing reviews for anything, but I almost felt bad not writing anyting for these guys. Oh, and what a GREAT LOCATION!!! We finally have an Infniti dealership in the centural OC!! Thank you guys so much for everything, OC Infiniti! Keep up the great work!

Alan H.Garden Grove, CA

 

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Diane C.

Thanks for making my first service trip to OC Infiniti such a pleasant experience along with such professional people.

This is the first time I've ever written a testimonial for services I've received but I really wanted to let everyone know what a great first time experience I had at Orange Coast Infiniti. I had previously taken my 2003 G35 and my newer 2010 G37 coupe to other dealerships for service until now. I originally tried the service because it was much closer than the other Infiniti dealerships however it was such a great experience that I will be coming back for my next service. Damaris met me in the service department this week and was very pleasant and hospitable. She immediately took my information and informed me of the special service deal and got me setup very quickly. I was offered and given a shuttle ride home within a couple of minutes by a nice gentleman ( I think his name was John). I was called when my car was ready and came to pick it up. I was helped immediately and my car was brought out to me and it was nice and clean and that gentleman was also very nice and polite. Thanks for making my first service trip to OC Infiniti such a pleasant experience along with such professional people. Also thanks to the service person that performed the work. I will be back!

Thanks,

Diane

 

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Hat's off to Great Service

I recently purchased a new car and I have to tell you about my Sales Person, Alex Motevosian. Have you ever bought a new car and you get home and you can't figure out how to use all the gadgets the car comes with?. I was still learning how to use my last car when I traded it in. I was exhausted and excited when we came to an agreement on the price of my car but at that point I sure didn't want to spend another hour learning how to use it so Alex came to my house a few days later for an hour lesson and even programmed my garage door for me. It's been months since I bought my car but he still keeps in touch to see if I need anything. If you are thinking about buying an Infiniti (I got the JX and LOVE it) call Alex at 714-650-8585 or visit him at 15550 Beach Blvd. Westminster, CA

EXCEPTIONAL SERVICE